Q1. How long does it take to get connected to a WARID line?
Answer: As soon as you have paid for your SIM card and placed it into your phone, within a few minutes you will be connected to WARID’s next generation network.
Q2. How much is it to call from WARID to any other network in Uganda during the day?
|
freedom per second |
Time of day |
Voice Call |
| WARID TO MTN,CELTEL,UTL |
PEAK (8am to 9pm)
Monday to Friday |
10/=
|
|
freedom per minute |
Time of day |
Voice Call |
| WARID TO MTN,CELTEL,UTL |
PEAK (8am to 9pm)
Monday to Friday |
329/=
|
Q3.What is the time band for the daytime (peak) rates?
| Time of day |
| PEAK (8am to 9pm) Monday to Friday |
Q4. How much is it to call from WARID to any network in Uganda at night?
|
freedom per second |
Time of day |
Voice Call |
| WARID TO MTN,CELTEL,UTL |
PEAK (8am to 9pm)
Monday to Friday |
10/=
|
|
freedom per minute |
Time of day |
Voice Call |
| WARID TO MTN,CELTEL,UTL |
PEAK (8am to 9pm)
Monday to Friday |
329/=
|
Q5. How much is it to call from WARID to any network in Uganda over the weekend?
|
freedom per second |
Time of day |
Voice Call |
| WARID TO MTN,CELTEL,UTL |
WEEKENDS From Friday 9pm to Monday 8am
|
10/=
|
|
freedom per minute |
Time of day |
Voice Call |
| WARID TO MTN,CELTEL,UTL |
WEEKENDS From Friday 9pm to Monday 8am
|
329/=
|
Q6. How much is it to call another Warid customer from my Warid line?
|
Warid to Warid
|
Peak
|
Off Peak
|
| Freedom Per Minute |
329/= |
10/=
|
| Freedom per Second
|
8/=
|
8/=
|
| Friends and Family (Freedom Per Minute) |
165/= |
138/=
|
| Friends and Family (Freedom Per Second) |
4/= |
4/=
|
| Pakalast* |
0/= |
0/=
|
| Megabonus** |
0/= |
0/=
|
* Join Pakalast by sending PAKA to 149. You will be charged 1,000/= to have 24 hours of free calls. Pakalast is available to Freedom per Minute and Freedom per Second subscribers
** To join Megabonus profile, Call/ Dial 160 and follow the voice prompts or call 100 and select option 9. You will be charged 2,500/= (500/= to change profile and 2,000/= for initial weekly subscription). After joining, every time you load a 1,000/= scratch card you receive 1 free day, if you load a 5,000/= scratch card you will receive 5 free days, etc.
Q8. What is the time band for the night time (off-peak) rates?
| Time of day |
| OFF PEAK (9pm to 8am) Monday to Friday
|
Q9. When does the weekend start and end?
| Time of day |
| From Friday 9pm to Monday 8am
|
Q10. What does on-net mean?
Answer:On-net means calls or SMS, MMS etc made/sent from a WARID number to another WARID number.
Q9. Does off-net mean from WARID to other Ugandan network, plus any international destination of my choice?
Answer: Off-net means calls or SMS, MMS etc made/sent from a WARID number to a number on another network within Uganda that is not WARID for example: a voice call from WARID to MTN, UTL or CELTEL or an SMS from WARID to MTN, UTL or CELTEL.
Off-net rates do not apply to International calls or SMS.
Q10. How can I change from freedom per minute to freedom per second?
Answer: To change from freedom per second to freedom per minute and vice versa, you can call 160 (toll free) and follow the instructions or call the Customer Care number 100 (toll free), choose option 9 and follow the instructions.
Q11. Am I charged for changing from per minute to per second and vice versa?
Answer: There is a small fee applied to each successful tariff plan change you make. The current fee is Ush. 500.
Questions about Friends and Family:
Q12. Does WARID have discounted SMS rates for Friends and Family?
Answer:
All SMS from WARID to WARID are the same regardless of whether the recipient is or is not part of your Friends and Family group.
The WARID to WARID SMS rates only differ with the time of day as shown below:
|
Friends and Family |
Time of day |
Voice Call |
| WARID TO WARID |
OFF PEAK
Monday to Friday (9pm to 8am)
|
100/= |
| WARID TO WARID |
Weekends starting Friday 9pm to Monday 8am
|
50/= |
|
freedom per minute |
Time of day |
SMS Charge |
| WARID TO WARID |
PEAK (8am to 9pm) Monday to Friday
|
100/= |
| WARID TO WARID |
OFF PEAK
Monday to Friday (9pm to 8am)
Weekends starting Friday 9pm to Monday 8am
|
50/= |
|
freedom per second |
Time of day |
SMS Charge |
| WARID TO WARID |
WEEKENDS From Friday 9pm to Monday 8am
|
100/= |
| WARID TO WARID |
OFF PEAK
Monday to Friday (9pm to 8am)
Weekends starting Friday 9pm to Monday 8am
|
50/= |
Q13. Can I have a Friends and Family number from MTN, UTL , CELTEL or International?
Answer: WARID Friends and Family is a special service only for members of the WARID family. You can only have members from the WARID Uganda network.
Q14. What does on-net and off-net mean?
Answer:
- On-net means calls or SMS, MMS etc made/sent from/to a WARID number to another WARID number.
- Off-net means calls or SMS, MMS etc made/sent from a WARID number to a number on another network within Uganda that is not WARID for example: a voice call from WARID to MTN, UTL or CELTEL or an SMS from WARID to MTN, UTL or CELTEL.
- Off-net rates do not apply to International calls or SMS.
Q15. How much is it to call my Friends and Family members during the day?
|
Friends and Family |
Time of day |
Voice Call |
| freedom per minute |
PEAK (8am to 9pm) Monday to Friday
|
165/=
|
| freedom per second |
PEAK (8am to 9pm) Monday to Friday
|
4/= |
Q16. How much is it to call my Friends and Family members during at night?
|
Friends and Family |
Time of day |
Voice Call |
| freedom per minute |
PEAK (8am to 9pm) Monday to Friday
|
138/=
|
| freedom per second |
PEAK (8am to 9pm) Monday to Friday
|
4/= |
Q17. How much is it to call my Friends and Family members over the weekend?
|
Friends and Family |
Time of day |
Voice Call |
| freedom per minute |
WEEKENDS From Friday 9pm to Monday 8am
|
138/=
|
| freedom per second |
WEEKENDS From Friday 9pm to Monday 8am
|
4/= |
Q18. Do my Friends and Family members also call me back at a discounted rate?
Answer: No, unless they also have you as their Friend and Family member.
Q19. What are the time bands for these discounted Friends and Family rates?
Answer: Please see answers to questions 5, 6 and 7 above.
Q20. How can I add or change numbers in my Friends and Family group?
Answer:
- To add Friends and Family members please dial 161, choose option 1 and follow the instructions. You can also call 100 (toll free) and choose option 3. Please note that your first 5 member additions will be free of charge.
- To change any of the 5 members in your Friends and Family group, please dial 161, choose option 2 and follow the instructions. You can also call 100 (toll free) and choose option 3. Please note that any change will be at a small fee, currently Ush. 500.
Q21. How much does it cost to add a number to my Friends and Family group?
Answer:
- Your first 5 member additions will be free of charge.
- Any change to the 5 members in your group will be at a small fee, currently Ush. 500.
Q22. How can I change from freedom per minute to freedom per second or any other new tariff plan?
Answer: To change from freedom per second to freedom per minute and vice versa, you can call 160 (toll free) and follow the instructions or call the Customer Care number 100 (toll free), choose option 9 and follow the instructions.
Q23. How can I know which tariff plan I am using?
Answer: This feature is not yet available. However, calls off the per minute plan are charged in increments of 1 minute while calls off the per second plan are charged in increments of 1 second.
Q24. Where can I easily access tariff information from?
Answer: Aside from the tariff information in the local newspapers and brochures, you can know all about WARID tariffs by calling 100 and choosing option 8
Q25. How can I get my mobile phone activated for WARID internet?
Answer: Please call 100 toll free for assistance or visit our website www.waridtel.co.ug and click
on Products and Services then mobile phone settings.
Q26. How much is it to use Internet/GPRS with my WARID sim card?
Answer: With WARID internet, any volume of data you upload or download is charged at Ush. 2 per kb regardless of your tariff plan.
Q27. How much is it to send an MMS from WARID to WARID?
Answer: Each MMS sent from WARID to WARID at any time of the day or week is charged at Ush. 200 regardless of your tariff plan.
Q28. Can I send an MMS from WARID to MTN , UTL , CELTEL and INTERNATIONAL numbers?
Answer: MMS at the moment can only be sent and received to/ from WARID numbers.
Q29. How much does it cost to send and MMS from WARID to MTN , UTL , CELTEL and INTERNATIONAL numbers?
Answer: MMS at the moment can only be sent and received to/ from WARID numbers.
Q30. How do I know my bonus balance?
Answer: Please dial *170#.
Q31. How can I get my mobile phone activated for WARID internet?
Answer: Please call 100 toll free for assistance or visit our website www.waridtel.co.ug and click
on Products and Services then mobile phone settings.
Q32. How much is it to call from WARID to any international destination?
Answer: This information is easily accessible from our Customer Care call centre. Please dial 100 toll free.
Q33. Which countries can I call?
Answer: You can make a call to any country.
Q34.How do I find out what my WARID account balance is from my mobile phone?
Answer: Enter *131# and your account balance will be displayed on screen. Alternatively dial toll free 100 from your WARID phone and follow the voice prompts
Q35. I have a problem with my service. I dial the destination number and the system tells me "the number you have dialed has not been recognized, please check and try again". What is the problem?
Answer: There may be several problems here: - Are you using a touch tone phone? - Are you dialing the correct number? - Do you have the correct international dialing code? - Are you entering all the digits? - Are you entering 00 + country code + area code + telephone number? - If all above are correct then please contact Customer Care for assistance.
Q36. I have a problem with my service. I do not know the dialing code for the country I need to dial. Can you provide these for me?
Answer: Yes, we can give you the country code. You can contact Customer Care for assistance by dialing 100 toll free.
Q37. If my call to my destination country answered voicemail, do I still pay for the call?
Answer: Yes. If your call is answered by voicemail, we do charge you for the call. You only pay for calls which are answered. Please note that an answered call includes answering machines and/or voice mail services provided by the destination service provider.
Q38. I would like to have a free phone number to call when I finish my scratch card account. Can you provide this service?
Answer: Yes. You can call 100 toll free.
Q39: Can we rent mobile phones?
Answer: No
Questions about Megabonus:
Q40: What is Megabonus?
Answer:
Megabonus is a prepaid rental tariff plan whereby you get free
calls when you scratch and load airtime. The number of days
loaded received are dependent on the value of the scratch
cards used to load e.g. loading 1000/- gives you 1 day of free
calls, a scratch card of 10,000/- gives you 10 days
Q41: What happens if I load multiple scratch cards of different values in one day, do I get the total sum of days equivalent to the total I have loaded?
Answer:
No. You will receive only the days equivalent to the highest
amount loaded that day. Megabonus days are not cumula-
tive.
Q42: When do I start enjoying Megabonus free calls after I have loaded airtime
Answer:
Your free calls are available for use the next day.
Q43: Will I get Megabonus free days if I receive balance share airtime?
Answer:
NO. Megabonus free days can only be received after loading
Q44: Will I still get my Megabonus free days if I use my recharge?
Answer:
NO. Megabonus free days can only be received after loading
using a scratch card.
Q45: How do I find my free hours or Megabonus minutes?
Answer:
*170# is currently unavailable to Megabonus subscribers but
you can call 100 and press 0 for customer care assistance.
Q46: Can I access gprs while on Megabonus?
Answer:
YES. And the charge remains 2/= per kb.
Q47: How do I activate the Megabonus tariff?
Answer:
Load 2500/= and dial 160, press 3 and confirm with
1 to subscribe.
Q48: Which destinations can I call for free with Megabonus?
Answer:
Free Megabonus calls are valid only for Warid to Warid
calls only
|
Warid Telecom Building, Plot 16A, Clement Hill Road 
Tel : 100 Toll Free for WARID Customers
or 0700100100 for non WARID Customers
P.O Box 70665, Kampala 
Email : customercare@waridtel.co.ug
